Skip to content

Distance Sales Agreement

This Distance Sales Agreement and Pre-Contract Information Form applies to orders placed electronically on craftlime.net, in accordance with Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation. Before confirming an order, the buyer acknowledges having read this text and having been informed of the information below.

1. Parties

Seller:

  • Name / Title: Talha Kadir Balcı (sole proprietorship) – CraftLime
  • Tax office / Tax ID: Erbaa Vergi Dairesi / 136112****
  • Email: mail@craftlime.net

Buyer: the person who places an order on craftlime.net through a member account. The buyer's details are those provided during registration and payment.

2. Subject of the Agreement

The subject of this agreement is to set out the rights and obligations of the parties regarding the sale and delivery of the digital products and services ordered electronically by the buyer on craftlime.net.

3. Products and Services

  • LP (Lime Point) credit: virtual credit used in the craftlime.net store. The amount to be paid and the amount of LP to be assigned to the account are shown on the credit top-up screen before the order is confirmed. Bonus credit may be granted during campaigns.
  • In-game digital products: VIP memberships, ranks, in-game items, crates, packs and similar products. These products are purchased in the store with LP.

The main characteristics, scope, validity period (season, days, etc.) and price of each product are stated on its product page. LP credit can only be used in the craftlime.net store, cannot be exchanged for cash and does not earn interest.

4. Price and Payment

  • Prices are in Turkish lira and include all taxes.
  • Payment is made using the payment methods offered on the site. Credit and debit card payments are taken on the secure payment page of a licensed payment institution with 3D Secure verification.
  • Card details are not visible to the seller, are not transmitted to the seller's servers and are not stored.
  • Payments are taken as a single payment; instalments are not offered.

5. Delivery

  • Delivery is electronic; there is no physical delivery and no shipping fee.
  • LP credit is assigned to the buyer's account immediately after the payment is approved.
  • Products purchased in the store are assigned to the buyer's account or to the in-game delivery system (Site Chest) at the moment of purchase and can be claimed in the game.
  • If delivery fails due to a technical problem, the buyer can contact mail@craftlime.net or the Discord support channel.

6. Right of Withdrawal

Under Article 15(1)(ğ) of the Distance Contracts Regulation, there is no right of withdrawal for contracts concerning services performed electronically and immediately or intangible goods delivered to the consumer immediately.

LP credit and in-game digital products fall within this scope because they are delivered immediately upon payment approval or purchase. By confirming the order, the buyer agrees that performance begins immediately and acknowledges having been informed that the right of withdrawal ends upon delivery.

For products that were paid for but, for any reason, were not assigned to the account, the buyer may withdraw from the order by notifying mail@craftlime.net within 14 days of the purchase date. In that case, the payment is refunded to the payment method used within 14 days of receipt of the notification at the latest. Other refund and repayment terms are set out in the Refund Policy.

7. Obligations of the Parties

  • The seller must deliver the ordered product in accordance with the characteristics stated on the product page.
  • The buyer must provide accurate information during registration and payment, keep their account details secure, and comply with the Service Policy and the game rules.
  • Users under 18 may make payments only with the permission and supervision of a parent or legal guardian.
  • In the event of an unjustified chargeback, unauthorised card use or exploitation of system vulnerabilities, the seller may cancel the relevant order and restrict the account.

8. Complaints and Dispute Resolution

The buyer can send requests and complaints to mail@craftlime.net or through the Discord support system.

Within the monetary limits announced each year by the Ministry of Trade, the Consumer Arbitration Committees at the buyer's place of residence or where the transaction was made are competent; for disputes above those limits, the Consumer Courts are competent.

9. Entry into Force

This agreement is concluded and enters into force when the buyer confirms the order electronically. The text of the agreement is permanently published on this page, and a copy is sent to the buyer by email upon request.

Language

This text is a translation. In case of any discrepancy, the Turkish version prevails.